The “Multi Factor Authentication” system will allow you to access your bank account through AlAhliOnline or AlAhli Phone Banking services with extra level of security, protecting your financial information and transactions.

To start using the “Multi Factor Authentication” system, you will be required to register a maximum of two of your telephone numbers (mobile or land line) to access AlAhli Phone Banking. You will also be required to select a maximum of one mobile number to receive the “One Time Password” to login into AlAhliOnline.

You will need the “Multi Factor Authentication” to access your bank account through the following services:

AlAhliMobile:
To login to AlAhliMobile application.
To validate total transactions for the day exceeding SR 50,000.
AlAhliOnline:
To login to AlAhliOnline website.
To validate total transactions for the day exceeding SR 50,000.
AlAhli Phone Banking service:
To access AlAhli Phone Banking.
To validate transactions for the day exceeding SR 50,000.
*You can only register your mobile or land line number by Visiting your nearest NCB branch.
What is Multi Factor Authentication?

Multi Factor Authentication is an electronic system used to further add security to your banking transactions by re-confirming your identity and protect the integrity of your financial information and transactions.

Why is it necessary?

Multi Factor Authentication is required to access secure data or enter a secure area such as your online or phone banking services.

Is it mandatory?

Yes, it is. It is under the Saudi Arabian Monetary Agency’s rules and regulations that all banks implement the Multi Factor Authentication system.

What is the benefit from the Multi Factor Authentication?

The Multi Factor Authentication system will allow you to access your bank account through AlAhliOnline or AlAhli Phone Banking services with extra level of security, protecting your financial information and transactions.

What do I need the MultiFactor Authentication code for?

To access your bank account through the following services:

How can I register my phone number?

You can only register your mobile or land line number by Visiting your nearest NCB branch.

What kind of phone numbers can I register?

For your convenience it is a must to register a local mobile/land line number.

Are there any fees associated with this service?

No. NCB is providing it for free.

Will it affect the nature of the services provided by NCB?

No. You will continue to receive the same level and quality of services from NCB.

In case I changed my number or it got stolen/lost, what should I do?

If you changed your number kindly register it through your nearest NCB branch.
In the case it gets stolen or lost, you can either register a new number or go to your mobile service provider to reissue a new SIM card for the same mobile number you had before.

How can I register my number if I am outside the Kingdom?

For your convenience, it is best to register your mobile number before traveling. Alternatively, you can register an international mobile number through AlAhliOnline.

How can I login into AlAhliOnline/AlAhli Phone Banking if i'm outside the country and mobile was disconnected

To ensure the benefit of any of the two services, please make sure that your number is registered correctly and the availability of the roaming service in order to get the message that contains the authentication code to your phone.

Can I register an International mobile number?

Yes, you can through AlAhliOnline, directly after entering your username and password.

Can I send someone to the branch to register my mobile if I am out of the country?

No, that is to maintain the security of your personal information.

How frequent can I change my number?

There is no specific number of times. You can request to change your number from any NCB branch.

What will happen if I enter three times wrong OTP number?

Your Multi factors Authentication will be suspend for 15 minutes.

I cannot log in using Soft token, what could be the issue?

Your account has been suspended for 15 minutes.
Your mobile clock is different that real time.