Keep your system up to date with security patches. Security patches will solve any security weaknesses that hackers can take advantage of to get access to your information through infected systems and software available on your device. Remove any unnecessary or unused systems and programs on your device, to avoid of being used as a port to access your confidential information. Use anti-virus software and keep it updated. Use a firewall to protect your system. Avoid accessing the bank on PCs, which you don’t fully trust (e.g. public computers in Internet Cafes and other public places). Use a password on your computer to prevent unauthorized individuals from accessing your information. Disable the “auto complete” function within your browser; this will prevent others from seeing your personal information on your internet explorer. You should disable your computers “file and printer sharing” capabilities to help prevent unauthorized access. Make sure to download the following software and programs (e.g. AlAhliMobile, AlAhliToken) from authorized stores (e.g. Apple Store, Google Play, BlackBerry World, and other authorized stores). Avoid downloading free applications and programs from unknown sources, since free downloading often comes with downloading harmful viruses & software into your system. Ignore SMS that are being sent to your Mobile device that contains links to suspicious or unknown sites and make sure to delete them from your device. Make sure that your browser complies with international security standards, such as secure socket layer (TLS).
Never share the personal details with anyone (e.g. Accounts Information, AlAhli Debit Card Information). Don’t disclose your login username and password to others, so they can gain access to your bank accounts/email. Store your bank documents such as statements checkbooks in safe places. Be careful with any discarded that has personal information to minimize the risk. Destroy your bank card or credit cards if you decide to cancel or if it expires by cutting it in two (through the account number and the magnetic strip). Check your periodical statements. If you notice anything irregular, contact us immediately 920001000. Familiarize yourself with National Commercial Bank “NCB” website. Often it’s a good place for guidance on how to stay safe online.
 
Don’t reply to any e-mail that requests your personal information. AlAhli Bank will never send e-mail to customers requesting for personal information, or request updating banking information, or asking for the customer username and password. Visiting one of AlAhli branches or using one of the ATMs will be the best and safest ways for this procedure. Open e-mails only when you know the sender. Be especially careful about opening an e-mail with an attachment. Even a friend may accidentally send an e-mail with a virus. Be careful before clicking on a link contained in an email or other message. The link may not be trustworthy. Be alert for scam e-mails. These are designed to trick you into downloading a virus. Sign out every time you complete your AlAhliOnline session.
Use strong login passwords for your accounts on AlAhliOnline. To create a strong password contains of 7 characters, you can use combinations of uppercase & lowercase letters with numbers (e.g. T29ha04). Choose passwords that are difficult for others to guess, and use a different password for each of your accounts. Change your password after you access AlAhliOnline Banking using shared PCs . Keep your password a secret and don’t disclose it to anyone. Do not write your AlAhli Debit Card or Credit Card PIN no. on a shared place or paper.